Terms & Conditions

These terms and conditions apply to all purchases made by you, the customer, from us, The Little Bookstall.

CUSTOMER SUPPORT AND SERVICE

To place an order, please visit our website at http://www.thelittlebookstall.com.

Alternatively you can email us on martina@emptynestmummy.com. We endeavour to respond to all communication within 2 working days.

ACCEPTANCE OF YOUR ORDER

We reserve the right not to accept your order in the event, for example, that we were unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions, such as age restrictions. We will send you the details of your order via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.

The Little Bookstall reserves the right to terminate or withdraw any order for whatever reason it sees fit, without explanation to the purchaser. We will notify you if we do not accept your order. We will not be liable to you or any third party by reason of withdrawing any products from sale whether or not that product has been sold.

Our acceptance of your order will only take place upon dispatch of the product(s) ordered. For the avoidance of doubt, receipt of an order does not constitute acceptance of an order.

AVAILABILITY

All orders are accepted subject to stock availability.

VALUE ADDED TAX

Books are not subject to VAT.

PAYMENT

We accept Visa, MasterCard and American Express cards through the Stripe payment system.

Customers must be 18 years of age or over. It is your responsibility to ensure that the details provided by you for the purpose of ordering products from us are correct and that you have the necessary credit limits and/or authority to use the credit or debit card you present to us.

DELIVERY

STANDARD DELIVERY CHARGES UK MAINLAND

Orders sent via our Standard Delivery Service should usually arrive within 5 days of your order being placed. We will use the most appropriate method of despatch depending on the weight and value of your order, this may include a courier service which would require a signature on delivery. A confirmation email will be sent upon your order being despatched and if the order has been sent via a courier, tracking information will be included enabling you to track the progress of your order online.

Postage may differ on certain items dependent upon location so please refer to your basket where the correct postage will applied based upon your order selections.

CANCELLATION AND RETURNS

The Little Bookstall’s returns policy, which is in compliance with the Distance Selling Regulations 2000, is as follows:

Within seven (7) working days beginning with the day after the day of receipt of any Product, you may exercise your right of cancellation in respect of such Product by sending us written notice of cancellation by emailing martina@emptynestmummy.com.

You must promptly return the unused Products to The Little Bookstall at your cost.

The Little Bookstall will refund your payment for such unused Product.

Where the Product is damaged, The Little Bookstall reserves the right to commence legal proceedings against you for any loss suffered by The Little Bookstall.

DAMAGED GOODS

If you are cancelling because there is a fault with the product, clearly state the details of the fault. We will meet the cost of returning the product or products to us if the goods are faulty or incorrect. For all other cancellations, you must return the goods to us at your cost.

STATUTORY RIGHTS

If you ordered via telephone or internet you have the right under distance selling regulations to cancel your order and receive a refund for home delivered items under our 14-day money back guarantee.

LIABILITY

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery, replace any goods that are damaged or defective upon delivery, or refund you with the amount paid for the goods. This does not affect your statutory rights as a consumer, nor is it intended to limit our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

CUSTOMER COMPLAINTS

We will endeavour to acknowledge and respond to any complaints within 2 working days. Should a complaint take any longer than this customers will be notified.

To make a complaint, please email us at martina@emptynestmummy.com 

DATA PROTECTION ACT

Please see our Privacy Policy

WEBSITE TERMS OF USE

By purchasing products from us, you agree to these terms of sale. The Little Bookstall has the right to revise these terms and conditions including prices at any time. We also have the right to decline service to any individual customer.

Please note that by using this website or our mobile applications (for example our iPhone and iPad apps) (a “Site”), you accept these Terms. If you do not accept these Terms, do not use this Site. We may change these Terms from time to time, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.

 

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